Which of the following is not a benefit of online booking tools for branches?

Online booking tools offer several advantages for branches, but one area that may not benefit as expected is the increase in customer foot traffic. While these tools can streamline operations and enhance customer interaction in various ways, their primary function is to facilitate bookings, often leading to customers arriving at scheduled times rather than increasing spontaneous visits to the branch.

The other aspects highlighted in the question show clear benefits of using online booking tools. Increased quality time with customers centers on the ability of staff to prepare for visits and focus on delivering high-quality service without the distractions of walk-ins or unscheduled customers. Guaranteed correct rate selection refers to the accuracy of pricing that online systems can provide, reducing errors associated with manual entries. A faster check-in process enhances customer experience by minimizing wait times, streamlining the arrival phase and reducing potential frustration.

Thus, while online booking tools improve service efficiency and customer satisfaction, they do not inherently lead to a higher volume of foot traffic as customers might be more inclined to book ahead rather than visit the branch spontaneously.