What is one of the steps in the cycle of service?

Demonstrating three critical questions is an essential step in the cycle of service because it ensures effective communication and engagement with customers. This step often involves understanding customer needs, enhancing their experience, and addressing any concerns they may have. By asking critical questions, employees can gather valuable feedback, identify areas for improvement, and reinforce customer relationships. This approach promotes a proactive service culture where customer input is valued and leads to higher satisfaction and loyalty.

Other options focus on aspects that, while important, do not represent a fundamental step in the cycle of service. For instance, sending follow-up emails is more of a post-service interaction rather than a proactive service step. Preparing to handle complaints is reactive and not part of the initial service cycle. Limiting communication would reduce engagement and is contrary to the principles of effective service delivery.