What challenge does fleet growth face related to newer employees?

Fleet growth often introduces challenges particularly related to the integration and performance of newer employees within the team. One significant challenge is low confidence in customer interactions. New employees may lack the hands-on experience and familiarity necessary to effectively engage with customers, which can result in hesitation during these crucial interactions. Building customer relationships is vital for business success, and without confidence, newer employees may struggle to communicate effectively, leading to diminished customer satisfaction.

In a rapidly growing fleet environment, ensuring that newer employees develop their skills and confidence in customer service is essential. Training programs focusing on communication strategies and customer engagement techniques can help bridge this gap, enabling them to interact more effectively with clients and customers.

The other options do not directly address the specific challenges faced by newer employees in the context of customer interaction within a growing fleet. Recognizing and addressing the confidence issue is key to ensuring that new employees excel in their roles and contribute positively to the fleet's growth.